Ordering Tips & Information

Below are some helpful Tips to help make your order as easy as possible. If you need further assistance, please contact us and we will be glad to help.

• Photographs
• HeavyWeight Suspension
• Production Scheduling
• Shipping Information
• Business Hours

Photographs

The photographs are essential because they show us your build and posture. We can see your normal riding position, and determine how to position your saddle for a proper fit.

Every order requires at least a photo of the driver on the bike and for Dual Saddles you will need an additional photo of both driver and passenger. Look at these drawings as examples of proper photographs. No more than the area between the handlebars, footpegs and backrests should appear in the picture, as in the drawings.

Follow these tips:

• If someone is available to balance the bike, fine. Otherwise use the centerstand.
• Remove heavy clothing and sheep skins.
• Do not "pose", we want to see your normal riding position.
• Get close up shots, straight from the side.
• Use plenty of light so we can clearly see the features of the motorcycle.
• Nothing fancy, Polaroid's are fine.
• You can email photos to: day-long@sbcglobal.net

Back to Top

HeavyWeight Suspension

In most cases adequate outer buttock support is provided by the standard (double) spring system for the driver and a proper combination of foam densities for the passenger. But for drivers weighing 225# or more, and passengers weighing 150# or more, the HeavyWeight Suspension is required for adequate support. $45.00 per saddle.

• Include the additional charge for each HeavyWeight Suspension that applies in your order form.
• If there is any doubt whether it applies or not include it anyway, the charge will be refunded if we determine it is not required.
• If HeavyWeight Suspension clearly does not apply, do not include it in your order. Like overload springs on a truck, it will result in too stiff a ride if the weight is not there to make it flex.

Back to Top

Production Scheduling

We accept orders as received, first come, first served. Only written orders are accepted, and they must be complete in all respects. Credit card orders are accepted by fax, provided the required photographs follow immediately by mail. Once an order is accepted it is assigned the next open date on our production schedule.

Two to Three Weeks after the assigned production date are required for completing an order under normal circumstances. Because there are so many variables involved, no promise or commitment can be made regarding shipping or delivery dates.

Our back-log can be several weeks just before and during the riding season. Please order early, and allow ample time for production and shipping.

If you're having a Saddle built on your seat pan you may want to delay sending us your seat until just before your assigned production date. If so, submit your otherwise complete order and check the box near the bottom of the front page of the ORDER FORM to be notified of the assigned date. No notification will be made unless this box is checked, and your seat must arrive at our shop before the assigned date or your place on the production schedule will be lost.

Back to Top

Shipping Information

All shipments are F.O.B. Shasta Lake City, California. Please include the applicable shipping & handling charge in your total order (see Shipping).

Shipments to APO numbers, foreign countries, including Canadian Provinces of Yukon and Northwest Territories, and other locations not served by UPS Ground Service will require special arrangements which must be made in advance. Please call or write for further information.

International customs procedures, taxes, duties and broker's charges are your responsibility.

Back to Top

Business Hours

We are open to the public from 8:00AM to 4:30 PM, Monday through Friday.

Back to Top