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Guarantee;
Any Custom fitted "Day-Long" Saddle found not to provide satisfactory comfort after the break-in period may be returned for a full refund of the purchase price provided Russell Cycle Products is notified within a 8 month period and allowed at least two chance's to adjust the seat for any condition Russell Cycle Products deems correctable within the 8 month period.
Our buy back guarantee is for stock OEM pans only. No after market seats or seats sent without foam will be applied to this part of the warranty.
There will be a 20% restock charge if you apply for a refund without fulfilling the 2 adjustment requirements stated on your warranty. A 15% restock charge will apply if only 1adjustment is completed. If proper pictures and information were not submitted with original order then your buy-back warranty will be voided. Shipping charges are not refundable.
Materials and Workmanship are guaranteed for 18 months from purchase. Any failure, except upon our finding of damage due to accident, neglect or abuse, will be repaired or replaced free of charge upon return to Russell Cycle Products. If you remove your cover or tamper with your Saddle, your warranty will be voided.
What constitutes a comfort adjustment verses a modification;
A comfort adjustment is any change Russell Cycle Products implements to prevent a slide forward situation, relieve uncomfortable pressure. widen or modify pocket, create better ground reach. Or a slight adjustment in forward or aft position. (no more than 1" in either direction)
A modification is any major change that you may request that constitutes a cover change or replacement.Or any modification that was not originally requested on your order form, or any requests that do not fall within our normal building parameters. These changes are not considered a warranty item and will be charged for accordingly.
Your seating position;
Your seating position pictures that are required with your order are a very important aspect of your seat build. It is critical that you are in the exact position where you want the pocket placed. Pay attention to where you are sitting while riding. Many people move to a different position for still pictures verses a moving position. These pictures are what the builders use for your saddle placement and to place you in the best ergonomic position. If you request a major move from your original position it will be considered a modification and you will be charged.
Any Adjustments or modifications must be scheduled as stated on your warranty papers. The break-in period is critical. There are spring tensioners that will loosen slightly.along with foam resiliency. If you ship your seat for a adjustment without prior notification you will not have a priority position and we can not guarantee a return time. We generally will want to get some pictures of you on your Day-Long Saddle for any adjustments. It will be necessary for you to call and talk to your builder before shipping. Your builder will notify you of the pictures he will require.
Russell Cycle Products policy on adjustments is as follows; It is the customers responsibility to ship the seat to our factory after you have been scheduled. Russell Cycle Products will preform the adjustment and pay for return shipping.
The Day-Long Suspension Saddle is designed in a way to provide total support. A slight adjustment in the way you stop is required.On some models you will need to shift forward out of the pocket to get get feet down. This is a slight adjustment that once implemented will become second nature and before long will be automatic for you. If you are having difficulty reaching the ground on your stock seat, we will not be able to lower you. The Day-Long Saddle will raise you slightly and may not be the correct style seat for you. We can manufacture a Day-Long Sport Saddle for customers with this problem. It will not provide the same comfort as the suspension saddle, but will be a great improvement over the stock seat.
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